Consequently, the Complaints Team had closed the complaint as 'resolved'. There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
After some discussion, the casino offered the player a bonus in compensation for the loss of their winnings in this case. The player agreed with this outcome, and so the complaint was resolved. The player requires an overview of his deposits and withdrawals.
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Alexander Casino. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. In our comprehensive review of all relevant aspects, Alexander Casino has attained an Above average Safety Index of 7.3.
Despite receiving a confirmation email from the casino stating that the withdrawal had been approved, the player hadn't received the funds. The Complaints Team had advised the player that the processing of withdrawals could sometimes take up to two weeks. The player was dissatisfied with this response and had demanded immediate intervention. The Complaints Team had agreed to contact the casino after the two-week period if the funds hadn't been received. The player later confirmed that the issue had been resolved as the money had been successfully transferred to his bank account.
Discuss anything related to Alexander Casino with other players, share your opinion, or get answers to your questions. Browse all bonuses offered by Alexander Casino, including their no deposit bonus offers and first deposit welcome bonuses. We did not find any unfair or predatory rules in the Terms and Conditions of Alexander Casino during our review.
The casino had deducted 400 USD from her balance, stating that the maximum withdrawal from a bonus was 100 USD. The player had received this balance but had contested the unclear terms and conditions. After she submitted her complaint, the casino had contacted her, acknowledging the unclear terms, and had recredited 300 USD to her account. The player had expressed satisfaction with this resolution and had requested the closure of her complaint. The player from Norway had a withdrawal of 1,600 Euro pending from an online casino.
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such. The player from Spain has requested a refund, but the money has been misplaced to a different account. The player from Spain has deposited money into his account, but the funds seem to be lost.
The issue was successfully resolved and the player received the requested data. The player from Austria had deposited 150 euros via bank transfer and Rapid Transfer. However, Dublinbet requested proof from a Skrill account for withdrawal, which she did not possess. She had provided alexandarcasino.org transfer confirmations for the bank transactions. The issue was resolved after the casino verified her account and initiated the withdrawal.
When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. We have carefully examined and analyzed the Alexander Casino Terms and Conditions as part of our review of Alexander Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory.
A player from France is facing a withdrawal issue for a payout due to an unwanted 5 euros bonus, which we canceled after playing a few rounds of roulette. The player later informed us that the casino paid him out, so we closed the complaint as resolved. Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Judging by the responses we have received, we consider the customer support of Alexander Casino to be good. The player from Norway has requested a withdrawal prior to submitting this complaint.
Based on the revenues, we consider it to be a small to medium-sized online casino. We currently have 0 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 750 black points in total, out of which 750 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review. As far as we know, no relevant casino blacklists include Alexander Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers.
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